FAQs

We accept payments by credit/debit card (Visa, Mastercard, American Express, etc.) through our
***** payment gateway through our Online store.

Delivery time may vary depending on your location. Orders are usually delivered within 8 to 12 business days within USA. For international shipments, delivery time may be longer. You can check the status of your order at any time using the tracking number provided.

Once your order has been shipped, you will receive an email with the tracking number and a link to track your package in real time. If you have any difficulty tracking your order, please feel free to contact our customer service team for assistance.

We offer a 90-day period for returns and exchanges. Products must be in their original condition with labels intact. Please see our return policy for detailed instructions on how to process a return or exchange.

We regret any inconvenience. Please contact our customer support team at everestjackets@gmail.com or +573106136520 for immediate assistance. We will ask you for additional information and we will proceed to resolve the situation in the fastest and most convenient way for you.

If your order has not yet been processed and shipped, you can request cancellation by contacting our customer service team as soon as possible. If your order has already been shipped, you must follow the return process according to our return policy.

For more details on any product, including sizing, materials and care, you can visit our product page on our website or contact our sales team. We will be happy to provide you with all the information you need to make an informed decision.

If you have any other questions or need more information, please feel free to contact us through our contact form on our website, or directly by email at everestjackets@gmail.com or by calling +573106136520. Our team will be happy to help you and provide you with the best possible service.

To exercise our refund policy, simply contact us through our customer service channels within that initial 60 business day period.

Make sure you return the jacket to us in the same condition you received it, with all tags intact and in perfect condition. Please note that shipping costs will be at your expense.

Once we receive the product back, our quality team will check it to make sure it meets all the conditions mentioned. If everything is in order, Everest Jackets will refund the total amount paid within a maximum period of 30 calendar days. It is important to note that the right of withdrawal only applies to purchases made through our website www.everestjackets. co.Purchases made in our physical stores are not eligible for this right and must be handled in accordance with our in-store return policies.

In case you find a manufacturing defect in your product, you can request an exchange. However, keep in mind that we do not refund money, except in cases where the right of withdrawal applies. To start the process, complete the request form or contact us through our customer service channels. It is important that you provide specific details about the defect and attach photos of the product to validate the case. Once we receive the product in our Distribution Center, it will be subjected to a quality control process that may take up to 15 business days from when we confirm the delivery.

If it is confirmed that the defect is manufacturing, we will proceed with the exchange and we will notify you. for you to confirm receipt. If the problem is the result of misuse, we will return the product to you along with the quality report, with shipping costs being your responsibility.

It is important to keep in mind that the warranty does not apply in the following cases:

1. Damage caused by misuse, excessive rubbing or abuse of the item.

2. Failure to follow the washing instructions specified on the product label.

3. Presence of unhygienic appearance, bad smell, dirt, breaks, burns or stains caused by makeup, liquids or other external agents.

Finally, keep in mind that our products have warranty periods of 45 days.

At www.everestjackets.co we ship nationwide through the Coordinadora carrier, thus guaranteeing the safe delivery of your order with a standard delivery type.

The delivery time is on avarage between 8 to 12 business days. The delivery time begins the day after confirmation of payment, which you will receive through an email sent to the address registered during the purchase. For payments with debit or credit cards, there may be a one business day delay in confirming the transaction, you will also receive a confirmation email.

We cannot schedule delivery at a specific time, as it depends on the carrier's routes, which are not under our responsibility.

The product can be received by a person of legal age at the place of delivery, who must sign the guide presented by the carrier. In the case of buildings or spaces with a doorman, the reception and signing can be done by the doorman.

The shipping cost is free for purchases equal to or greater than USD $120. For smaller purchases, the cost is USD $20 for covered destinations, reflected in the order settlement. You can track your order by entering the tracking number on the ******** website.

If you do not receive your order within the estimated time or need to update the delivery address, you can contact us through our customer service line. You can also contact ******* directly at its international hotline.

Shipments are the responsibility of *****, but if you find any damage to the packaging at the time of delivery, you must note it in the guide provided by the carrier.

We use premium materials in all our jackets, including water- and wind-resistant fabrics, high-efficiency thermal insulation such as down or synthetic fiber, and elegant finishes for our more formal jackets.

We recommend that you follow the care and washing instructions found on the label of your jacket. Avoid frequent washing and use mild detergents to preserve the quality and durability of your garment.